Before your journey

General information for using Journeyfer and requesting tours or private transfers.

Requests and confirmation

Submitting an inquiry does not by itself confirm a booking. Check the written confirmation for the service, date, number of travelers, price, payment instructions, operator and meeting or pickup arrangements before proceeding.

Prices and inclusions

Prices shown while browsing may be estimates or starting prices. Your confirmed offer identifies the currency, total price, inclusions and any exclusions. Ask us about any unclear charges before accepting an offer.

Changes, cancellations and refunds

The cancellation and refund conditions supplied with your selected service apply to that booking, subject to applicable law. A change request is subject to availability and confirmation; it does not automatically change or cancel the original booking. Use the contact form with your booking reference to request assistance.

Traveler responsibilities

Provide accurate contact and travel details, arrive at the agreed time, and check the activity requirements supplied with your booking. Tell us about relevant accessibility needs before confirmation so that suitability can be discussed.

Service issues and complaints

If something goes wrong, describe the issue through our contact form and include your booking reference, service date and the outcome you are seeking. Nothing on this page limits rights that cannot be excluded under applicable law.